Unit 24, The Bridgeway Centre, LL13 9QS, Wrexham, Wales, United Kingdom
PHONE: 01978 504 064
Terms & Conditions
Wrexham Executive Travel
TERMS AND CONDITIONS
1. DEFINITIONS
- "The Company" / "Agent": Refers to Wrexham Exec Travel & Minibus Ltd (trading as Wrexham Executive Travel). We act as a disclosed agent for the Driver.
- "The Driver": The licensed Private Hire driver or operator who performs the actual journey. The Driver is the "Principal" in the contract for the provision of transport services.
- "The Passenger" / "Customer": The person booking or travelling on the service.
- "The Service": The journey provided by the Driver to the Passenger.
2. CONTRACTUAL RELATIONSHIP
2.1. Agency Model: The Company acts solely as a booking agent. When you make a booking, you are entering into two separate contracts:
* Agency Contract: A contract with The Company for the provision of booking and administration services.
* Transport Contract: A contract with The Driver for the provision of the actual transport service.
2.2. The Company is not the provider of the journey and does not act as a principal. We introduce the Passenger to the Driver, who is responsible for the performance of the journey.
3. BOOKINGS AND CONFIRMATIONS
3.1. All bookings are subject to availability.
3.2. A booking is not confirmed until you receive a booking confirmation (via email) from the Company.
3.3. It is the Passenger’s responsibility to check that the booking details (date, time, vehicle size) are correct. The Company and Driver accept no responsibility for errors in information supplied by the Passenger.
3.4. The Driver reserves the right to refuse carriage if the number of passengers or luggage exceeds the capacity of the booked vehicle due to Health and Safety regulations.
4. PRICES AND PAYMENT
4.1. Fares: Prices quoted are per vehicle based on the most economical route. Any deviations requested by the Passenger may incur extra charges (fuel, tolls, waiting time).
4.2. Collection: The Company is authorised to collect payments from the Passenger on behalf of the Driver.
4.3. Methods: Payments can be made via:
* Cash to the Driver (in GBP Sterling).
* Credit/Debit Card, PayPal, or BACS (collected by the Company as agent).
* Account (subject to approval). Invoices must be paid within 14 days. Late payments will incur a 10% surcharge. Unpaid debts over 28 days may be pursued legally with additional administrative costs.
4.4. VAT: As the transport contract is with the Driver, VAT on the journey fare is chargeable only if the individual Driver is VAT registered. The Company charges VAT only on its own commission/booking fees, where applicable.
5. CANCELLATIONS AND REFUNDS
5.1. Cancellation Notice: Cancellations must be made at least 24 hours prior to the booking time.
5.2. Refunds:
* Cancellations made with more than 24 hours' notice: Full refund (processed within 7 working days).
* Cancellations made with less than 24 hours' notice: No refund; full fare is payable.
5.3. Missed Flights/Connections: If a passenger misses a flight/connection, they must inform the Company immediately. Failure to notify us will result in a "No Show" charge (full fare).
5.4. International Refunds: International bank transfer refunds will have bank charges deducted from the refund amount.
6. WAITING TIME AND NO SHOWS
6.1. Airport/Seaport Pick-ups:
* 60 minutes free waiting time is included from the time the flight/ship lands/docks.
* After 60 minutes, a charge of 50p per minute applies.
* We monitor flight statuses; there are no extra charges for flight delays.
6.2. General Pick-ups:
* 10 minutes free waiting time is included for pickups from homes, hotels, or offices.
* After 10 minutes, a charge of 50p per minute applies.
6.3. No Show: If the Passenger fails to meet the Driver within the allocated time (1 hour 30 mins for airports) and makes no contact, it is considered a "No Show." No refunds will be given for pre-paid journeys, and cash bookings will remain liable for the full fare.
7. PASSENGER CONDUCT AND LIABILITIES
7.1. Soiling Charge: A minimum fee of £50.00 will be charged for fouling or vomiting in the vehicle.
7.2. Routes: The Driver will choose the most economical route unless a specific route is requested, which may incur additional costs.
7.3. Diversions: Additional drop-offs or pick-ups not originally booked will be charged per mile (Minimum fee £5.00).
8. LIMITATION OF LIABILITY
8.1. The Company (Agent): As the booking agent, the Company is not liable for the performance of the journey, including but not limited to: vehicle breakdowns, punctuality of the Driver, or lost property.
8.2. The Driver (Principal): The Driver is responsible for getting you to your destination. However, neither the Driver nor the Company shall be liable for losses (e.g., missed flights, trains, meetings) caused by unforeseen circumstances such as adverse weather, road closures, accidents, or traffic delays.
8.3. It is the Passenger's responsibility to allow sufficient travel time when booking.
9. PRIVACY
9.1. Telephone calls may be recorded for training and verification purposes.
9.2. Customer data is processed in accordance with our Privacy and Cookie Policy.