Unit 24, The Bridgeway Centre, LL13 9QS, Wrexham, Wales, United Kingdom
PHONE: 01978 504 064
Terms & Conditions
Wrexham Executive Travel
TERMS AND CONDITIONS
1. DEFINITIONS
- "The Company" / "Agent": Refers to Wrexham Exec Travel & Minibus Ltd (trading as Wrexham Executive Travel). We act as a disclosed agent for the Driver.
- "The Driver": The licensed Private Hire driver or operator who performs the actual journey. The Driver is the "Principal" in the contract for the provision of transport services.
- "The Passenger" / "Customer": The person booking or travelling on the service.
- "The Service": The journey provided by the Driver to the Passenger.
2. CONTRACTUAL RELATIONSHIP
2.1. Agency Model: The Company acts solely as a booking agent. When you make a booking, you are entering into two separate contracts:
* Agency Contract: A contract with The Company for the provision of booking and administration services.
* Transport Contract: A contract with The Driver for the provision of the actual transport service.
2.2. The Company is not the provider of the journey and does not act as a principal. We introduce the Passenger to the Driver, who is responsible for the performance of the journey.
3. BOOKINGS AND CONFIRMATIONS
3.1. All bookings are subject to availability.
3.2. A booking is not confirmed until you receive a booking confirmation (via email) from the Company.
3.3. It is the Passenger’s responsibility to check that the booking details (date, time, vehicle size) are correct. The Company and Driver accept no responsibility for errors in information supplied by the Passenger.
3.4. The Driver reserves the right to refuse carriage if the number of passengers or luggage exceeds the capacity of the booked vehicle due to Health and Safety regulations.
4. PRICES AND PAYMENT
4.1. Fares: Prices quoted are per vehicle based on the most economical route. Any deviations requested by the Passenger may incur extra charges (fuel, tolls, waiting time).
4.2. Collection: The Company is authorised to collect payments from the Passenger on behalf of the Driver.
4.3. Methods: Payments can be made via:
* Cash to the Driver (in GBP Sterling).
* Credit/Debit Card, PayPal, or BACS (collected by the Company as agent).
* Account (subject to approval). Invoices must be paid within 14 days. Late payments will incur a 10% surcharge. Unpaid debts over 28 days may be pursued legally with additional administrative costs.
4.4. VAT: As the transport contract is with the Driver, VAT on the journey fare is chargeable only if the individual Driver is VAT registered. The Company charges VAT only on its own commission/booking fees, where applicable.
5. CANCELLATIONS AND REFUNDS
5.1. Cancellation Notice: Cancellations must be made at least 24 hours prior to the booking time.
5.2. Refunds:
* Cancellations made with more than 24 hours' notice: Full refund (processed within 7 working days).
* Cancellations made with less than 24 hours' notice: No refund; full fare is payable.
5.3. Missed Flights/Connections: If a passenger misses a flight/connection, they must inform the Company immediately. Failure to notify us will result in a "No Show" charge (full fare).
5.4. International Refunds: International bank transfer refunds will have bank charges deducted from the refund amount.
6. WAITING TIME AND NO SHOWS
6.1. Airport/Seaport Pick-ups:
* 60 minutes free waiting time is included from the time the flight/ship lands/docks.
* After 60 minutes, a charge of 50p per minute applies.
* We monitor flight statuses; there are no extra charges for flight delays.
6.2. General Pick-ups:
* 10 minutes free waiting time is included for pickups from homes, hotels, or offices.
* After 10 minutes, a charge of 50p per minute applies.
6.3. No Show: If the Passenger fails to meet the Driver within the allocated time (1 hour 30 mins for airports) and makes no contact, it is considered a "No Show." No refunds will be given for pre-paid journeys, and cash bookings will remain liable for the full fare.
7. PASSENGER CONDUCT AND LIABILITIES
7.1. Soiling Charge: A minimum fee of £50.00 will be charged for fouling or vomiting in the vehicle.
7.2. Routes: The Driver will choose the most economical route unless a specific route is requested, which may incur additional costs.
7.3. Diversions: Additional drop-offs or pick-ups not originally booked will be charged per mile (Minimum fee £5.00).
8. LIMITATION OF LIABILITY
8.1. The Company (Agent): As the booking agent, the Company is not liable for the performance of the journey, including but not limited to: vehicle breakdowns, punctuality of the Driver, or lost property.
8.2. The Driver (Principal): The Driver is responsible for getting you to your destination. However, neither the Driver nor the Company shall be liable for losses (e.g., missed flights, trains, meetings) caused by unforeseen circumstances such as adverse weather, road closures, accidents, or traffic delays.
8.3. It is the Passenger's responsibility to allow sufficient travel time when booking.
9. PRIVACY
9.1. Telephone calls may be recorded for training and verification purposes.
9.2. Customer data is processed in accordance with our Privacy and Cookie Policy.All prices are quoted per vehicle. Prices are quoted through the most economical route. If the passenger nominates differently, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.
Vehicle
It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage.
If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
Additional Passengers and Luggage
Additional passengers and luggage may be added with the permission of Wrexham Executive Travel Taxi Service to the car ordered, but not exceeding the numbers per vehicle capacity ordered.
Payments
Payments can be made by the following methods:
Cash to the driver at the time of transfer (in sterling pounds).
Pay by Credit or Debit card
PayPal payments, BACS
or apply for a Weekly or Monthly account, invoicing takes place on the 1st of every month.
Payment to be made within 14 days of invoicing or a charge of10% is to be added to the outstanding amount, up to 28 days. After 28 days, if no contact has been made, Wrexham Executive Travel reserve the rights to proceed to a petty court claim, with additional 20% costs added for admin charges.
Phone Bookings
All telephone bookings are taken with great attention and care to make sure it is accurate. Some calls are recorded for training and verification purposes.
Wrexham Executive Travel Taxi Service will not be liable for any wrong information given by the booker or passenger.
Booking Confirmations
Wrexham Executive Travel Taxi service will confirm the online booking via email if a valid email address is provided.
Waiting Time Charges
On all airport pick ups, the maximum free waiting time is 60 minutes, starting from the flight landing time. Afterwards, 50 pence per minute will apply. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passenger's or booker's liability to choose the preferred pick up time at the time of booking the transfer.
On all sea/ cruise port pick ups, the maximum free waiting time is 60 minutes, starting from the nominated pick up time. Afterwards, 50 pence per minutes will apply.
Pickups from home, hotel, offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter 50 pence per minute will be added to the fare quoted.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.
Booking Cancellations or changes
A booking of transfer can be cancelled or changed in advance by giving 24 hours notice prior to the transfer time. To cancel or change any bookings, you must contact our customer service team. You can also cancel a booking with our drivers
Missed Flights
In the event of a missed flight, it is the passenger’s or booker’s liability to inform Wrexham Executive Travel Taxi Service immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre- paid, the fare will be refunded. However, if the passenger wishes to take a later flight we will provide the service at no extra cost. Failure to notify Wrexham Airport Taxi Service, the passenger or booker will be liable to pay the full fare and if it is pre- paid, the fare will not be refunded.
No Show
"No Show" meaning, If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private address.
This will include incorrect date and time of the bookings.
The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or sms to inform their status at the airport or seaport, this will be considered as a no show.
All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of an no show.
All bookings pre- paid by a credit or debit card will not be refunded in the event of a no show.
Routes
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions. Prices are quoted to drive through a most economical route. If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges. Liabilities Company cannot be held responsible for any financial losses, missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions, or road traffic accidents, road closures or event destruction. In unexpected incidences such this, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements. Our Company cannot be held responsible being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but has not received any booking confirmation from us. Until customer does not receive a booking confirmation, booking is not confirmed. Fouling or Vomiting- Any fouling or vomiting in the car by a passenger will result in a charge of a minimum of 50.00GBP depending on the severity of the fouling or vomiting. Passenger’s or Booker's responsibly is to inform us, if they cannot locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections. If you fail to inform us, you will be charged full fare for the journey.
Refunds
Refunds will be issued on the following conditions: All pre- paid bookings booked with a credit card or debit card, cancellation must be notified 24 hours prior to the actual pick up time. If the passenger missed the flight, the passenger must inform Wrexham Executive Travel Taxi immediately by phone, email or sms.
Refunds will be processed within 7 working days. If we are refunding to an international bank account, we will deduct all the bank changes from the actual refund amount and the remaining balance be refunded.
No refunds will be issued when:
Cancellations notified less than 24 hours.
9.2. Customer data is processed in accordance with our Privacy and Cookie Policy.