3 Grove Road, Wrexham, Wrecsam, Wales, United Kingdom
PHONE: 01978 504 064
Terms & Conditions
All prices are quoted per vehicle. Prices are quoted through the most economical route. If the passenger nominates differently, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.
Vehicle
It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage.
If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
Additional Passengers and Luggage
Additional passengers and luggage may be added with the permission of Wrexham Executive Travel Taxi Service to the car ordered, but not exceeding the numbers per vehicle capacity ordered.
Payments
Payments can be made by the following methods:
Cash to the driver at the time of transfer (in sterling pounds).
Pay by Credit or Debit card
Paypal payments, Direct Debits
or apply for a 30 day account, a 10% charge is added for the credit and invoicing takes place on the 1st of every month. Payment to be made with 3 days of invoicing or a charge of £10 a day is to be added to the outstanding amount.
Phone Bookings
All telephone bookings are taken with great attention and care to make sure it is accurate. Some calls are recorded for training and verification purposes.
Wrexham Executive Travel Taxi Service will not be liable for any wrong information given by the booker or passenger.
Booking Confirmations
Wrexham Executive Travel Taxi service will confirm the online booking via email if a valid email address is provided.
Waiting Time Charges
On all airport pick ups, the maximum free waiting time is 30 minutes, starting from the flight landing time. Afterwards, 50 pence per minute will apply. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passenger's or booker's liability to choose the preferred pick up time at the time of booking the transfer.
On all sea/ cruise port pick ups, the maximum free waiting time is 60 minutes, starting from the nominated pick up time. Afterwards, 50 pence per minutes will apply.
Pickups from home, hotel, offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter 50 pence per minute will be added to the fare quoted.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of ?5.00 per diversion.
Booking Cancellations or changes
A booking of transfer can be cancelled or changed in advance by giving 24 hours notice prior to the transfer time. To cancel or change any bookings, you must contact our customer service team. You can also cancel a booking with our drivers
Missed Flights
In the event of a missed flight, it is the passenger’s or booker’s liability to inform Wrexham Executive Travel Taxi Service immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre- paid, the fare will be refunded. However, if the passenger wishes to take a later flight we will provide the service at no extra cost. Failure to notify Wrexham Airport Taxi Service, the passenger or booker will be liable to pay the full fare and if it is pre- paid, the fare will not be refunded.
No Show
"No Show" meaning, If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private address.
This will include incorrect date and time of the bookings.
The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or sms to inform their status at the airport or seaport, this will be considered as a no show.
All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of an no show.
All bookings pre- paid by a credit or debit card will not be refunded in the event of a no show.
Routes
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.Prices are quoted to drive through a most economical route. If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges. Liabilities Company cannot be held responsible for any financial losses,missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions,or road traffic accidents, road closures or event destruction. In unexpected incidences such this, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements. Our Company cannot be held responsible being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but has not received any booking confirmation from us.Until customer does not receive a booking confirmation,booking is not confirmed. Fouling or Vomiting- Any fouling or vomiting in the car by a passenger will result in a charge of a minimum of 50.00GBP depending on the severity of the fouling or vomiting. Passenger’s or Booker's responsibly is to inform us, if they cannot locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections. If you fail to inform us, you will be charged full fare for the journey.
Refunds
Refunds will be issued on the following conditions: All pre- paid bookings booked with a credit card or debit card, cancellation must be notified 24 hours prior to the actual pick up time. If the passenger missed the flight, the passenger must inform Wrexham Executive Travel Taxi immediately by phone, email or sms.
Refunds will be processed within 7 working days. If we are refunding to an international bank account, we will deduct all the bank changes from the actual refund amount and the remaining balance be refunded.
No refunds will be issued:
Cancellations notified less than 24 hours.
If the passenger books the transfer for a wrong date, wrong flight number and other misleading information.
If the passenger leaves the pick up point without informing Wrexham Executive Travel Transport for any reason whatsoever.